FAQ

FAQ - Frequently Asked Questions

 

Frequently asked questions are normal. We would be worried if you didn't have questions. We want you to be clear on our processes.
For any questions not answered below or by our OppiBot, please don't hesitate to contact us!


LEASE AGREEMENT FAQ 

Q: How do I apply?

A: Complete a lease agreement for your chosen residence and return it to our offices with the correct and corresponding supporting documents as per the lease agreements required documentation.

 

Q: How do I know if my lease agreement has been successful?

A: With each online lease agreement you will receive an email notification confirming receipt by OppiKampus. You will also receive a complete lease agreement via email. The best way to secure your unit is to send the completed lease agreement (please make sure parent/guardian & student signs each page), all the required supporting documents (requested as per your relevant lease agreement) as well as the full first payment as per your lease agreement (preferred payment option and payment terms).

 

Q: How will I know if a room has been allocated to me?

A: Your friendly Oppikampus team will send you a welcoming/confirmation email confirming your room/unit number, move-in dates, etc.

 

Q: Can rooms/units be viewed before signing a lease agreement?

A: Yes. We would love the opportunity to showcase our stunning residences to you! To schedule viewings please call us on 018 285 7400 or mail us at info@oppikampus.co.za. Alternatively visit our offices and we will showcase your preferred residence (if showrooms are available/unit availability). Should you be too far to view our residences, you are welcome to view our virtual rooms available on each residence page. Kindly take note of our operating hours for scheduled viewings.

 

Q: What is included in my room/unit?

A: Units can be partially furnished with the necessary items for an additional furniture fee.*

*Bedbase, mattress, study chair, fridge & microwave  | T&C’s apply

 

Q: Can I choose my room?

A: You may choose your room option if that unit/room is available. You may not insist on a specific room/unit number if it has not yet been confirmed by the existing tenant for renewal - and if you are a renewal tenant - current/renewal fees are not paid to date.

 

Q: Can I choose a specific residence?

A: You are welcome to choose your preferred residence of choice; dependent on the availability of units/rooms available.

 

Q: What other services can be added to my accommodation?

A: Fibre & DSTV* facilities are available however this is for the tenants own account with our preffered suppliers – Herotel (Tel: 018 285 1000) & Tip Top TV (Tel: 018 293 0277) directly.  Special package prices for OppiKampus residents only through Herotel are available at https://www.oppikampus.co.za/oppikampus-fibre/

*Selected residences | T&C’s apply

 

Q: What is the lease period?

A: The lease period is specified in your lease agreement and is not negotiable.

PAYMENTS FAQ 

Q: What fees are payable with my lease agreement?

A: The fees payable will depend on the student. Whether this is a new tenant or renewal tenant. Kindly check your relevant lease agreement for the fees payable or confirm with an OppiKampus representative.

 

Q: What fees are payable before I can move in?

A: The fees payable will depend on the student. Whether this is a new tenant or renewal tenant. Kindly check your relevant lease agreement for the fees payable or confirm with an OppiKampus representative. A new tenant however will be required to pay a deposit, administration fee, mattress protector, 1st months rent (+Dec rental - only applicable on monthly payment terms).

 

Q: Will my financial aid cover my OppiKampus costs?

A: It may, however you confirm with your financial aid provider.  After the university charges are satisfied, available financial aid funds may be released to the student for student accommodation expenses – such as payments to OppiKampus. Normal payment terms and deadlines will apply. The tenant/occupant remains liable for any payments relating to accommodation that exceeds the bursary capped allowance.

MOVE IN FAQ 

Q: When will I be able to move in?

A: The move-in date will be confirmed by OppiKampus once the room/unit allocation process is complete. Working hours for January, February and March to be confirmed, please refer to our website for operational hours.

 

Q: How will I be able to access my residence/room/unit?

A: OppiKampus will confirm which administration office to report to in order to complete your move in process in January.  All new residents must captured on the biometric access system to have acccess to their residence. You will be given a key for your unit, as well as your room (only applicable in shared apartments).

 

Q: Can I move in after hours

A: Move ins must be completed during office hours. You must first receive your key and be registered on the biometric acccess system before access can be gained to the residence.  If you have your key, you may move in at any time.

RESIDENCE FACILITIES FAQ 

Q: Where is the residence?

A: Mooirivier apartments is situated on 2 Steve Biko street, Potchefstroom.

 

Q: How does the generators at Oppikampus work?

A: The generators DOES NOT supply electricity to students rooms during loadshedding. Electricity is supplied to all essential services which includes lighting, security operations, access control and 220V sockets in all public areas.

 

Q: What security does OppiKampus offer?

A: *Most of our residences have 24/7 security officers guarding, along with CCTV as well as biometric access. Residents are welcome to install security gates at their units, for their account.  To conform to the current building finishes, management requires security gates to be installed by Bazooka/Greenlight signs exclusively. They may contact Leon at 018 285 1096 or 082 856 2378.

*Selected residences | T&C’s apply

 

Q: What should I do with my garbage?

A: Please make use of the communal garbage disposal areas, by using the correct refuse bags and tying them closed properly. If possible, please separate different recyclable materials.  We have marked recycle bins available at *selected residences.  Please do not dispose of any broken appliances/furniture by leaving them in these areas.

*Selected residences | T&C’s apply

 

Q: Is there parking available?

A: Yes. OppiKampus has safe & secure parking areas available (covered/basement). Parking is charged at an additional fee as per the lease agreement and is paid once off annually. An OppiKampus parking disc will be issued which must be displayed in your vehicle’s windscreen and be visible to security.

 

Q: Will there be available WIFI / Internet in my room/unit?

A: OppiKampus has joined forces with Herotel to bring you the best available packages at the best rate. Fibre is available at selected residences and is for the tenants own account through our preffered supplier Herotel. For more information please check the Annexures page.

 

Q: Are my friends and family allowed to sleepover?

A: Yes, at a sleepover fee of R300.00 per person/per night. Sleepovers must be pre-arranged at our financial offices and paid before hand.

 

Q: Is there prepaid electricity in the units?

A: Yes, there are prepaid electricity meters in all the units/apartments. Prepaid electricity is available from the Citiq App, most banking apps as well as from OppiKampus offices and other local retail outlets (Super Spar).

 

Q: Will I be able to receive parcels via courier/delivery?

A: No. If a parcel is sent to you at the residence, you must collect it yourself from the courier/delivery company.

 

Q: Are there laundry facilities?

A: Yes, we have laundry facilities. Washing machines are free to use, however, the tumble dryers are coin-operated (R30.00 per bundle).

 

Q: Can a washing machine or dishwasher be installed in the units/rooms?
A: Either a front loader washing machine or a dishwasher may be installed in the units.

 

Q: What are the policies on smoking?

A: All indoor areas are smoke-free, including the units. There are marked designated smoking areas available for residents to use outside with ashtrays/sand bins available.

 

Q: Will my room be cleaned?

A: Unfortunately, you are responsible for cleaning your room. Due to security reasons, no informal cleaners are allowed inside the rooms/units (unless the unit is being used for showroom purposes). Should you require cleaning services please contact Muller Ent. Cleaning services (082 470 1042) or Perfectly Maid (073 080 5598) for their pricelist and services.

 

Q: Does OppiKampus provide meals?

A: No. OppiKampus provides facilities to cook in your rooms/shared communal kitchens.

 

Q: How do I report a maintenance issue?

A: At OppiKampus we want you to be happy in your surroundings, to assist with this we have our maintenance department. You can report any problems via our online maintenance request form, at our office, or you can call on 018 285 7400 and ask for Maintenance. They will log a ticket for the repairs and a date & time will be confirmed with you as you will need to be present for the repairs to be conducted. Alternatively, for after hour emergency assistance please contact 066 501 5622.

 

Q: How is OppiKampus staffed?

A: OppiKampus is professionally managed by full-time administrative, financial and maintenance staff.

 

Q: Is there student support staff (caretaker)?

A: Yes, for after hour assistance in the residences you may contact our non-resident student support staff at 076 329 6372 or an email can be sent to customercare@oppikampus.co.za

 

Q: Is OppiKampus part of NWU?

A: No. While we maintain a mutually supportive relationship with the NWU Potchefstroom campus, OppiKampus residences are privately owned and professionally managed.

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